If you would like support through a protocol investigation or quality of care review, or have any questions regarding the process, please call 1-877-926-1185. The support person can answer your questions, attend interviews with you and support you through the process. VACFSS caregivers can call either FAFP at 604-291-7091 or go to www.fafp.ca , or Hollyburn Family Services.
As foster parents, you share the Ministry’s responsibility to protect the safety and well being of children in care. Carrying out this responsibility in day to day life is not always easy. Foster families face a lot of challenges and sometimes these lead to differences between foster parents and Ministry staff.
Most issues can be worked out by talking things over with a social worker. But other situations require a formal process called a protocol that clearly spells out what will happen and when.
The first situation is when the Ministry receives a report that a child in your home is abused or neglected. In a case like this, the Protocol for Investigating Reports of Abuse or Neglect are followed.
The second is when someone has a concern about the quality of care a child in your foster home is receiving. In this case, the Protocol for Reviewing Quality of Care Concerns is followed.
The third is when you and Ministry staff can not agree on an issue. In this case, the Protocol for Resolving Issues between Foster Parents and Ministry Staff is followed.
This is only a summary of the three protocols. You can access more detailed information from the booklet Protocols for Foster Homes at http://www.mcf.gov.bc.ca/foster/pdf/FHProtocols.pdf or click here for more information.